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Best remote support system

I have been using the tool TeamViewer for remote support a few times. And for creating an easy connection to a customers desktop, then I really haven't tried anything as simple. Or to connect to your mothers PC to help her make her mail work! It's as simple as she understand it also.

But now my 30 day trial period has expired and I'm looking to see if there are other systems which are cheaper to buy, but who does the same job. As my use is really 90% private (most of my customers have either Citrix or Remote Desktop Connection to their server) then the almost 400 EUR is quite a lot.

I know it's also possible to use the build-in functions of windows, but this requires setup and so, which automatically excludes most of my family members when they have a problem.

Do you know and can recommend anything else?