The CRM Ninja

Chatting to Samit about speaking at Ignite, his love of movies, and finding out interesting things around instruction manuals! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it…

Discovering how Luise decided to learn piano (she also loves bubble wrap!), and how her luggage decided to go on a different journey to her (along with the use of technology, of course! If you’d like to come appear on the show, please sign…

One of the most basic functions of Omnichannel is the humble chat widget. This lovely little feature is there to be embedded on a webpage. People browsing the website can see it in the corner (or wherever it’s placed), and can then click on it to get…

Discovering how Jon loves photography, and has even used technology to automate things! Also covering the importance of mental health and looking after ourselves If you’d like to come appear on the show, please sign up at http://bit.ly…

Solutions are marvellous things. They enable us to be able to package up lots of components, and deploy them to different environments all together as one single package. However, there have been changes over time as to how solutions are used…

Discovering how Mark was actually a ninja in the past (you’ll have to listen to discover how!), the importance of looking after people, and challenges when running a company. If you’d like to come appear on the show, please sign up at http…

So here’s the thing. There used to be the MB-900 exam, which was the Microsoft Dynamics 365 Fundamentals exam. This was aimed at people who had a small knowledge of Dynamics 365, and it was really the base/entry-level exam into the qualifications for…

Finding out about how Tamara’s family came to get a dog, the joys of dog walking, along with the ‘joys’ of installing major hardware systems back in the day! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV…

I thought that, given it’s now a new year, this would be a topic that could be of use to people. Maybe it’s making all those new years resolutions that fills you with thoughts of new possibilities, but it’s usually around this time that people consider…

Chatting with Alexio about football, the amazing work that he’s doing with the Africa PowerPlatform community, & how his journey into IT started (with some pitfalls along the way!) If you’d like to come appear on the show, please sign up…

Today is a day that I’ve been looking forward to over the last few days. Leaving aside anything else that may be happening, it’s the day when the 2021 Wave 1 Release Notes come out! These cover the new functionality & features that will be released during…

Talking about hobbies that we enjoy, though it may not fit our ‘public persona’, the importance of asking questions regardless of how we could be perceived, & work roles that can really suit our skills If you’d like to come appear on the…

Well to start with, I’m sure that I’m going to get pulled up by some people for my use of the word ‘field’ in the title. After all, officially it’s now a ‘column’! But I (still) can’t let go of calling them as I’ve done so for over a decade, so field…

Finding out how Raphael got into cooking, the joys of simplicity in dishes, and how we can prepare ourselves for issues/failures that we know may come up! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV…

Well, the title is a bit of a mouthful, I’ll admit. Hopefully though this brings some good information, and can help people out. Cases are wonderful things, and can be used for tracking client interactions, compliments/complaints, and so many other…

Discussing community events with Victor, & how he’s aiming to form a family band with the amazing number of musical instruments that they have! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love…

Some of you, no doubt, will be wondering what exactly this post is about. Others will be all too familiar with this, and likely be nodding their heads as they read through it. Cryptic, right? Well, let’s begin…. Our community. It’s amazing – that…

Finding out about Daryl’s love of reading with his children, why we should push our limits, an amusing driving story involving woodchucks, and why exactly he denied new laptops to everyone in the company! If you’d like to come appear on…

Today’s post is around record security, and how Power Automate can really be quite useful with this! Let’s take a quick recap of how security works (which is applicable to both Dynamics 365, as well as Power Platform apps). We have the following…

Speaking to the one & only Gus Gonzalez around deep sea diving, project/client lessons learned, and what’s the best way to get 1-2-1 time with him! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d…

This is something that stumped me fairly recently. It’s also something that I was trying to work out what I should use at the title for this post! Let me share what happened. I’m working on a project that’s quite critical (COVID-19 related). This…

Discovering Nick’s passion for Ancient Rome & Culture, and how he came into it. Also discussing the importance of being able to say no to things! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love…

Talking with Ana around her love of photography, changing roles internally to see new challenges, & how we find out what our business strengths are! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d…

Recently, with some of the system updates that have come out for Omnichannel, there’s been an interesting issue observed. This is essentially when the Agent Presence (which signifies the available of the agent) doesn’t load within the system. This…

Talking about how online gaming can empower & connect families, as well as what ‘might just happen’ when editing a solution (unmanaged!) directly in Production If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV…