I have a workflow in my MS Dynamics GP. the workflow setup is using gmail accounts to receive approval emails. A gmail account is used as the sender, it passes through gmail smtp server and received by a gmail account. But when the message is received by the gmail account, the actions (the email should have "approve & reject" actions in blue underlined style) are missing. It works fine when I tried to send it to an outlook account so I figured it could be the way gmail receives the email. I researched about it and most of what I read tells that gmail removes all formatting in the email content. With that, I'm wondering if there is a work around that can be used. It will be nice if it has, most of our users are using gmail and It would be meaningless if we could not approve or reject requests through email specially when out of the office.
The only way for gmail to work is when I added the gmail account to my outlook account. When I open my outlook, it syncs the gmail account and all the contents of the email are there. But again, this will not be a solution for users who do not have outlook accounts. can anyone help me with this?