Error messages when processing payment run - Outlook MAPI error

 Hi All,

One of our team in Finance are processing remittances for a payment run and the below error appears. I suspect it's a Outlook issue and have recreated the Outlook profile but to no avail. Any suggestions would be appreciated please. This issue appears to be isolated to the one user. Other users work fine when running this process. Thank you in advance.

 

 

 

 

  • For some reason the other picture didn't upload properly. The other error is from Microsoft Office Outlook that says "Either there is no default mail client or the current mail client cannot fulfil the messaging request. Please run Microsoft Outlook and set it as the default mail client."
  • Hi Will Ho,

    I understand that one of your users is receiving an e-mail error when attempting to print the check remittance. Could you please clarify what your desired results are for this process?

    - Should this document be auto generated / delivered via e-mail to vendor?
    - Should this document be printed to a local printer?

    Having this information will help in addressing this issue.

    Thanks,

    Nick
  • In reply to gilbertnm:

    Hi Nick,

    Thank you for your reply. This is an automated process that auto generates emails to Vendors from Great Plains. I suspect when Great Plains is contacting Outlook the communication between both applications is failing via the MAPI. Other users are fine so I suspect the issue is with the users profile or PC.

    Thanks, Will
  • In reply to Will Ho:

    Will,

    Thanks for providing the additional information.

    Could you please confirm whether the users are accessing GP on their local machine or via a terminal server.

    If local, can you confirm the version of office installed? With GP 2010, you should be using 32 bit only.
    If terminal server, can you confirm that the user's outlook profile has been configured on the terminal server?

    Thanks,
    Nick
  • In reply to gilbertnm:

    The user is accessing GP on their local machine - version is Office 2013 64 bit. But I do understand others with a similar set up are working ok. Thanks.
  • In reply to Will Ho:

    Will,

    In reviewing my last post, I made the assumption that you are on GP 2010 (based on the GP2010 tag assigned to this thread). Is this correct?

    If you are on GP2013, you will have the ability to change the e-mail "server type" from MAPI to Exchange. This can be performed under system preferences. Please make sure this setting is consistent between the machines working properly and the machine in question.

    Note: GP 2013 is support with office 32 bit and 64 bit

    If GP2010 accurate, then I would advise to try office (32 bit) version to see if it does resolve your issue.

    Nick
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