Upgrading from Great Plains 2010 to Great Plains 2013

Hello all, 

I've installed Great Plains 2013 on a client that has Great Plains 2010.  I installed the latest Great Plains 2010 service pack from the customer source website prior to installed Great Plains 2013, yet when I'm trying to run GP Utilities after the installation I'm getting errors.  

Looking at the duinstall.log I'm seeing the following:

Failure encountered ON 5/2/2014 at 2:41:18 PM.  Error:  Product 0 does not support upgrading from version 11.0.2320.

Failure encountered ON 5/2/2014 at 2:41:18 PM.  Error:  Product 414 does not support upgrading from version 11.0.2278.

Failure encountered ON 5/2/2014 at 2:41:18 PM.  Error:  Product 949 does not support upgrading from version 11.0.2279.

Failure encountered ON 5/2/2014 at 2:41:18 PM.  Error:  Product 3830 does not support upgrading from version 11.0.54.

Failure encountered ON 5/2/2014 at 2:41:18 PM.  Error:  Product 4522 does not support upgrading from version 11.0.18.

 

How do I found out which versions of these products I need to be at to upgrade to 2013 and how to obtain the necessary version?  I can't seem to find anything.  

Any help will be greatly appreciated.

Thank you,

Chris

  •  

    Hi Chris, 

    I guess you have not followed the way Microsoft guided, I mean Microsoft given the document for upgrade manual and check list for upgrade. Kindly visit microsoft customer or partner link and download the manual and follow each step by step you will succeed and no more any errors. 

    Regards, 

    Mohammed 

    +971508019434

  • In reply to Ameen:

    Mohammed,

     

    I have followed the Microsoft guide and I am unable to locate how to update these specific products.  I have the latest Great Plains service pack installed.

     

    Thank you,

    Chris

  • In reply to Chris Flora:

    Hi Chris, 

    Have you update first old version with  Service pack mentioned in upgrade document which is compatible for upgrade 2013? 

    If you want to update specific product then go to Dynamics Utilities and select upgrade and list the specific product.. and follow the instruction. 

  • In reply to Ameen:

    Yes, as I've stated twice I have installed the latest service pack for Great Plains 2010, yet it still claims this error.  When I run GP Utilities there is not an option to upgrade any of the products.  It states that my great plains database is up to date and then when I look at additional tasks I have the options of "Add sample company data", "Create company", "Remove SOP and Invoicing message", "Update Modified forms and reports", and "Synchronize forms and reports dictionaries".  

  • In reply to Chris Flora:

     

    Its may be not compatible your module to new version. So try to  Select Synchronize forms and reports dictionaries. 

  • In reply to Ameen:

    I am having the same problem.  Just applied SP 4 (only available as a hotfix) and still getting a problem with one module.

    Failure encountered ON 5/13/2014 at 7:59:48 AM.  Error:  Product 0 does not support upgrading from version 11.0.2320.
    Failure encountered ON 5/13/2014 at 7:59:48 AM.  Error:  Product 949 does not support upgrading from version 11.0.2279.

    Thing is, I can't uninstall the module, even though we don't use it.  And nothing tells me what version is necessary to get it to cooperate for the upgrade to 2013.

    Would really appreciate a knowledgeable source to help.

  • In reply to Blair:

    Blair, 

     

    One thing I did find out was that you can have a GP 2010 version that is TOO new to upgrade to GP 2013 with.  Basically, if the version of GP 2010 you're on was released AFTER the version of GP 2013 you are on it will not upgrade.  You HAVE to use a GP 2013 version that has been released after the GP 2010 version you're on.  So check the hotfixes or SP's you have installed and see what the release date on was on them.  

  • Please identify & assess the products in error as these products may have been installed a while ago, but not updated appropriately as part of prior upgrades / services packs. If you find that the products were installed but never used, you can force the upgrade of the product by manually updating the product version data. Please see the Microsoft KB article for steps on how to perform this.

    In order to prevent this type of issue in the future, please ensure that all workstations have the same modules / products installed. This will ensure that all products are update during upgrade / service pack application, regardless of which client the update is performed from.

    Thanks,

    Nick
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