Dynamics 365 Templates

Hi I'm new to using Dynamics. I'm using dynamics 365. I'm trying to do a template in personal settings. They have changed the look. I'm trying to add a field (first name or full name and when i send a quick campaign it doesn't enter the the customer name just the first name or full name in the field. Can anyone help me or send me to the place that would have any help documentation on this. Thank you

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