Customer Engagement

Talking about how online gaming can empower & connect families, as well as what ‘might just happen’ when editing a solution (unmanaged!) directly in Production If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Seth Bacon on The Oops Factor appeared first…

One of the themes running through the Wave 2 2020 update for Omnichannel is the personalisation aspect. Though systems work just fine on their own, it’s always nice to add a ‘personal touch’ to the parts that we can. Last week I shared how quick replies are now able to be personalised ( Personalised Quick Replies ). This week I’m going to go into how the sound notifications can be personalised as well! These seem…

Sharing the joys of go-carting, car racing, Larry also cover how important correct communications (in the context of the conversation) is to everything in life! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Laurynas Merkelis on The Oops Factor appeared…

Contact Form 7 is the most popular plug-in for WordPress. Nick Hance, of Reenhanced , recently build and launched Power Form 7 , the Microsoft certified connector for Contact Form 7. One thing I really like about the Power Form 7 connector is that it offers both a trigger and action. Let’s look at...

One of the things that customer service agents absolutely HATE is having to type full replies to customers. There are many things that they’ll do which are quite repetitive, and having to type the same response each & every time gets frustrating to say the least. As I’ve covered previously at Quick Responses in Omnichannel , Omnichannel has the ability for Quick Replies. With these, agents are able to select the…