Customer Engagement

Discussing mutual interests of motorsport, racing motorbikes, seeing races, & having amazing adrenaline rushes! Also covering thoughts in our heads that we might have said out loud by mistake, and some quite interesting comments around dress codes at clients. If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the…

Here’s a simple update to spice up your option sets: add color! In our example, we will be applying color on an option set for Appointment Type , but you can follow these steps for any option set field in your system. For now, you’ll need to use the Classic Solution Designer if you’re an...

As a starter for 10, this wasn’t actually the blog post that I was going to write today. In fact, the subject of the post wasn’t even going to be about Power Automate! However, there was some really amazing news that dropped today from Microsoft, which I just couldn’t pass up being able to talk about. You’ve guessed it – it’s about Power Automate! Well, I suppose that the post title was somewhat of a giveaway, wasn…

Check out my DynamicsCon 2020 session in it’s 42-minute long glory! I know it’s a long video, but I hope you enjoy it, learn some new things and take away a few new tidbits that can help increase user adoption at your organization. You can check out my blog here to learn more about...

I’ve recently been spending time looking at, and talking about, how we can handle company hours within Omnichannel. This has covered both how to use them within chat ( Handling Company Hours ) as well as being able to change the chat widget functionality ( Handling ‘Out of Hours’ ). Imaging my surprise therefore when someone asked me ‘how do we go setting them up properly?’. When I originally looked at how to use…