Customer Engagement

Talking with Ana around her love of photography, changing roles internally to see new challenges, & how we find out what our business strengths are! If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Ana Inés Urrutia de Souza on The Oops Factor appeared first…

Recently, with some of the system updates that have come out for Omnichannel, there’s been an interesting issue observed. This is essentially when the Agent Presence (which signifies the available of the agent) doesn’t load within the system. This is of course a problem. Without agents able to set their status, it’s not possible to have conversation sessions come through to them. As a result, they’re not able to…

Talking about how online gaming can empower & connect families, as well as what ‘might just happen’ when editing a solution (unmanaged!) directly in Production If you’d like to come appear on the show, please sign up at http://bit.ly/2NqP5PV – I’d love to have you on it! Click here to take a look at the other videos that are available to watch. The post Seth Bacon on The Oops Factor appeared first…

One of the themes running through the Wave 2 2020 update for Omnichannel is the personalisation aspect. Though systems work just fine on their own, it’s always nice to add a ‘personal touch’ to the parts that we can. Last week I shared how quick replies are now able to be personalised ( Personalised Quick Replies ). This week I’m going to go into how the sound notifications can be personalised as well! These seem…

I love implementing the many UI field level (column) controls available in Power Apps and Dynamics 365. Some of my favorites are the flip switch, input mask, linear slider, star rating and auto complete. Today, I will teach you how to configure one of the simplest of these: the flip switch control . ...