I'm walking an end user through importing contacts into CRM 2011 form Outlook. I'm not sure why we are seeing different things. When my contact book is finished being analyzed, I see the following.
Question though - I know what green red and yellow mean, but what about blue? How come only 8/25 contacts can be added?
The following is what the user sees on his screen (he's at another site using the same cloud based CRM). Why are the backgrounds of his grey rather than green yellow or red? And why can only 2/635 contacts be added? He has a clear CRM account - there are no accounts or contacts existing for him yet - and the same goes for all users in his business unit (contacts and accounts are locked down to BU in our installation).
Can Somebody help me understand:
Import contacts wizard check for exisiting contacts from entire CRM. The first thing that came on mind is Duplicate Detection. http://www.workopia.com/howto/HowToImportingOutlookContactsToCRM.htm
Have you tried looking at the individual Outlook filters setup for the Contact synchronisation in file, options.
As for the colour difference I would guess at either a different version of Outlook or potentially a different Windows Theme have you checked both of these?