Can anybody give me link to where I can find or a short expalanation what the main difference is between MS Dynamics CRM and the CRM module in MS Dynamics AX?
Thanks for your input.
MS Dynamics AX is ERP and MS CRM is CRM process both are different products. AX is a ERP product where we can handle entire company process like finance, warehouse, Trade and logistics, production, project accounting, master planning, CRM, HRMS modules. MS CRM is contians sales, marketing and service module. MS CRM is a webapplication, it is a business solution.
Thanks & Regards, Anudeep.D
In reply to AnuDeep:
No link, but some opinion as I know both solutions:
the main differences are in the use of connected/disconnected features, native integration with Outlook and the way you will handle some processes, specially regarding Sales Orders Management and Service:
Basically, you will be able to cover the functional scope of Dynamics CRM with AX CRM Module (Opportunities, Activities, Quotations, Sales Orders, Service Agreements, ...) but the way you will use it will vary: AX will be preferred if you want to share data and if the needs let you plan potential extension of scope to other areas (or if they are already used), while CRM will be easier to customize and more "plugged" to the MS Office suite.
MultiCompany and Sharing of data
another point to take into consideration: type of ressources needed to customize the system
I hope this helps a bit.
In reply to Laurent Germes:
Dynamics CRM software are approximately cheaper than AX .Dynamics CRM is also available in a browser or any mobile device like iPhone, iPad, Android.
Is the CRM module available in AX 2012? I don't see it - I only see it in our 2009 version
In reply to Dayna:
I can give you a link http://www.bemea.com/crm go find your solution. It could be helpful for you.
In reply to Irfan Ahmed:
see this link u can find deep decription between microsoft dynamics crm ans ax http://www.crmsearch.com/dynamics-crm-ax.php