I am using Dynamics CRM 2011 on-premise with CRM for Outlook clients. I selected the standard Outlook form for use with my emails because it supports signatures and graphics. Adding an email activity to a Lead or Cotact works fine with this form. However, when I try to send an email using a Workflow, the workflow selects the CRM Form not the Outlook one, How can I get the workflow to use the Outlook form?
Unfortunatelly you cannot use Outlook form with workflows. However you can use this nice trick to add graphics into CRM forms http://mscrmmaster.com/2011/11/06/crm-2011-e-mailshow-to-insert-add-graphics/