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First steps in CRM 4.0


I got a few questions about MS CRM 4.0 since I just began using it and I’m not sure about some functionalities.

Can the MS CRM read data from a different DB such as firebird? Or is there a method of importing data automatically from another DB?

How does MS CRM manage the trouble tickets? Can I create, open, close and create an invoice?

Finally, how do I configure the router for using it with exchange RCP over HTTPS?


Thank you,