An unexpected error occurrs on opening account.

[CrmException: An unexpected error occurred.]

Server stack trace: 
   at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
   at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveCommand.Execute()
   at Microsoft.Crm.Application.Platform.DataSource.Retrieve(String entityName, Guid entityId, String[] columns, Boolean retrieveLatest, Boolean useSystemUserContext, Guid auditingTransactionId, IOrganizationContext context)
   at Microsoft.Crm.Application.Platform.EntityProxy.Retrieve(String[] columns, Guid auditingTransactionId, Boolean addRequiredColumns)
   at Microsoft.Crm.Application.Components.Sdk.ReadFormControls.Web.ProcessControlProcessCache.GetPreferredProcessId(Int32 entityTypeCode, Guid parentEntityId, Boolean& skipFallback)
   at Microsoft.Crm.Application.Components.Sdk.ReadFormControls.Web.ProcessControlProcessCache.GetProcess(Guid parentEntityId, Int32 entityTypeCode)
   at Microsoft.Crm.Application.ProcessControl.ProcessControlDataBuilder.LazyLoadProcess()
   at System.Lazy`1.CreateValue()

Exception rethrown at [0]: 
   at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
   at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveCommand.Execute()
   at Microsoft.Crm.Application.Platform.DataSource.Retrieve(String entityName, Guid entityId, String[] columns, Boolean retrieveLatest, Boolean useSystemUserContext, Guid auditingTransactionId, IOrganizationContext context)
   at Microsoft.Crm.Application.Platform.EntityProxy.Retrieve(String[] columns, Guid auditingTransactionId, Boolean addRequiredColumns)
   at Microsoft.Crm.Application.Components.Sdk.ReadFormControls.Web.ProcessControlProcessCache.GetPreferredProcessId(Int32 entityTypeCode, Guid parentEntityId, Boolean& skipFallback)
   at Microsoft.Crm.Application.Components.Sdk.ReadFormControls.Web.ProcessControlProcessCache.GetProcess(Guid parentEntityId, Int32 entityTypeCode)
   at Microsoft.Crm.Application.ProcessControl.ProcessControlDataBuilder.LazyLoadProcess()
   at System.Lazy`1.CreateValue()
   at System.Lazy`1.LazyInitValue()
   at Microsoft.Crm.Application.ProcessControl.ProcessControlDataBuilder.get_ProcessId()
   at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder..ctor(String recordId, String entityTypeCode, Guid formId, FormFactor formFactor)
   at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder..ctor(String recordId, String entityTypeCode, FormFactor formFactor)
   at Microsoft.Crm.Application.Pages.Common.ReadFormPage.PopulateFormDescriptorAndDataBuilder()
   at Microsoft.Crm.Application.Pages.Common.ReadFormPage.OnPreInit()
   at Microsoft.Crm.Application.Controls.AppPage.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

[HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown.]
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpServerUtility.ExecuteInternal(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage, VirtualPath path, VirtualPath filePath, String physPath, Exception error, String queryStringOverride)

[HttpException: Error executing child request for /InfoEra/_forms/read/page.aspx.]
   at System.Web.HttpServerUtility.ExecuteInternal(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage, VirtualPath path, VirtualPath filePath, String physPath, Exception error, String queryStringOverride)
   at System.Web.HttpServerUtility.Execute(String path, TextWriter writer, Boolean preserveForm)
   at System.Web.HttpServerUtility.Transfer(String path)
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)



Error then user trys to open account details.  Need help
  • Got any solution, facing similar error on one of my client
    Please help
  • Hello. What version of Dynamics CRM are you on? Do you have any scripts that are running on the form onLoad event? If you do, my first course of action would be to disable these scripts to see if the error goes away. This will help narrow down the list of possible issues.
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