Error from log:
11:00:39| Info| Query all rows in msg service table
11:00:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
11:00:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
11:00:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
11:00:39|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
11:02:04| Error| Exception : An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support. at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
11:02:04| Error| Exception : Server was unable to process request.
Windows server 2008R2 x64
I fixed it by cleaning Windows credentials store and then adding only that is needed.
My name is faiz. i am using Microsoft technologies since the last four years. it seems like you are trying to integrate your Ms Outlook with Ms CRM. email me your connection information at
provide me the updated connector version. i will try my best to sort this issue as asap.
In reply to faiz:
Faiz he already fixed the issue. :)
In reply to Ricardas:
What do you mean by "Cleaning Windows credentials store and then adding only..." ?
Could you give me more informations, i have the same error?
In reply to Nicolas BRIN:
windows credentials are here Start->Control
panel ->Credential Manager, then remove all CRM credentials there and add those:
or network address: CRM server name
User name: CRM name\xxxxx
or network address: ip adress
User name: xxxxx
If it wont help try instaling this:
good luck :)