Grey ribbon on Account form in IE “SCRIPT5: Access is denied.” in PageLoader.js

MS CRM 2011 on premise.

No problems if accessed via internal address: crm:5555

Go to crm.ourcompany.co.uk:5555 in IE and load account page and the ribbon is totally grey. (Not disabled - every pixel is the colour grey.) MS CRM 2011 on premise.

No problems if accessed via internal address: crm:5555

Go to crm.ourcompany.co.uk:5555 in IE and load account page and the ribbon is totally grey. (Not disabled - every pixel is the colour grey.) enter image description here

In Chrome and Firefox the ribbon is loaded fine.

Browser console in IE, Chrome and FF all say access errors.

I can see they are trying to access crm:5555.

IE says:

SCRIPT5: Access is denied.

PageLoader.js, line 1 character 1226

The second line above is presented as a link. Clicking it shows me this: http://pastebin.com/bBadk9HS

The full path is http://crm.ourcompany.co.uk:5555/_static/_common/scripts/PageLoader.js?ver=-1056260279

P.S. IE is "Browser Mode: IE10 Document Mode: IE9 standards".

In Chrome and Firefox the ribbon is loaded fine.

Browser console in IE, Chrome and FF all say access errors.

I can see they are trying to access crm:5555.

IE says:

SCRIPT5: Access is denied.

PageLoader.js, line 1 character 1226

The second line above is presented as a link. Clicking it shows me this: http://pastebin.com/bBadk9HS

The full path is http://crm.ourcompany.co.uk:5555/_static/_common/scripts/PageLoader.js?ver=-1056260279

P.S. IE is "Browser Mode: IE10 Document Mode: IE9 standards".

P.P.S. I would prefer if you answered here: http://stackoverflow.com/questions/17545918/grey-ribbon-on-account-form-in-ie-script5-access-is-denied-in-pageloader-js

  • Hi Cja,

    Glad that you managed to solve this issue. I copy you reply from stackoverflow so other members can see the solution.

     

    It turns out that the problem is an address lookup plugin on the Account form.
    This is trying to access http://crm:1999, which is a 404, and http://crm:5555, which isn't allowed.
    Solutions are to fix the server on http://crm:1999 and set up proper managed internal and external URLs so it'll know whether http://crm:5555 or http://crm.ourcompany.co.uk:5555 or remove the plugin.

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