Field Service for Microsoft Dynamics CRM 2016 is a powerful tool to help support the activities of field based engineers.
Neil Parkhurst have been blogging on this subject for a few months!
Here I will give a collection of links to Neil Parkhurst various posts on Field Service for Microsoft Dynamics CRM. Collectively these posts should provide you with a detailed user guide, you could think of this post as a “book” on Field Service.
Introduction / Theory
Using Field Service
Customizing Field Service