Microsoft readies Dynamics 365 customer engagement apps with added analytics, new partnerships

  Microsoft has started preparing its Dynamics CRM users for a broad range of advances as the company re-works the product for the future as part of the Dynamics 365 suite. Microsoft has promised both enterprise and SMB offerings for customer experience functions like sales and marketing, but the focus at CRMUG Summit 2016 was squarely on the Dynamics 365 Enterprise apps that will evolve directly from CRM 2016 and CRM Online: sales, service, marketing, project service automation... Read the full text.
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