CafeX plans broad Microsoft Dynamics 365 integration for omnichannel customer engagement

Microsoft has selected CafeX Communications , a provider of WebRTC-based mobile and web engagement solutions, to be its preferred omnichannel customer service solution provider for Microsoft Dynamics 365. The companies are working together to develop a roadmap as well as a go-to-market collaboration to ensure ongoing and proactive integration of CafeX's omnichannel capabilities within Dynamics 365. Hosted in the Azure cloud, the joint solution embeds real-time customer interaction... Read the full text.
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