Best of 2017: Among Microsoft Dynamics 365/CRM experts, some preach pragmatism while others push tech limits

No other product in the Microsoft Dynamics lineup promised changes in 2017 as vast as those of the Dynamics 365 customer experience lineup. The CRM landscape was as competitive as ever, and the Dynamics 365/CRM product management team seemed eager to keep pushing for a faster output on new capabilities, while also attempting to reset the roadmap around new packaging. All that pushing has left Dynamics 365/CRM in a state of flux at the end of 2017. A new release, known as Version 9... Read the full text.