Applies to: Dynamics 365 Organization 9.0+ with Field Service Solution
With the goal of continuously improving quality, performance, usability, and responding to some customer feedback, we recently released the Resource Scheduling Optimization v2.6 update. Below are the new features and capabilities introduced in this release.
Resource requirements can include not only a skill, but also the level (or rating) of the skill required to do the work. By considering the skill (or resource characteristic) rating level required, the solution is able to find resources that better match required skills and proficiency.
For more information:
Dynamics 365, Field Project Service Team