Applies to: Field Service for Dynamics 365 (version 18.104.22.168) on Dynamics 365 9.0.x and all solutions that are released as part of the Field Service deployment package.
We are pleased to announce the latest update to the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests.
This release is compatible with Dynamics 365 9.0.x. To update to this release, visit the Admin Center for Dynamics 365 online, solutions page to install the update. For details, refer to How to Install, Update a Preferred Solution
Note: SLA is not enabled on the Work Order entity, out of the box. Enable it to use the two SLA KPIs that are shipped as part of the solution.
Connected Field Service (CFS) and the IoT solution now deploys with Field Service. The CFS solution extends Field Service to cater to IoT device-driven scenarios so that organizations can respond to device anomalies and react. This allows customers to predict issues in advance and fix issues remotely or schedule a service visit, preventing failures in a proactive way.