Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 9.0.x
We’re pleased to announce the latest update to the Field Service application and Project Service Automation application for Dynamics 365. This release includes improvements to quality, performance and usability, and is based on your feedback and requests.
This release is compatible with Dynamics 365 9.0.x. To update to this release, go to the Admin Center for Dynamics 365 online, solutions page to install the update.
In previous versions, when the first Active booking is created for a work order the system associates all existing products, services, and service tasks for the work order to the new booking. However, when the status of a cancelled booking is changed back to an Active status, the system doesn’t associate the work order items.
With this update, the logic also applies when the booking status changes from cancelled to Active (not cancelled) status.
NOTE: Improvements and bug fixes for Universal Resource Scheduling apply to Field Service and Project Service Automation as well as to other schedulable entities in the Sales or Service applications.
For example, let’s say by default the Start Time for a technician is 8:00 AM, the Estimated Arrival Time is 8:00 AM, and the End Time is 8:30 AM. Then let’s say that the Estimated Arrival Time changes to anything after 8:30 AM (End Time), for example 9:00 AM. In previous versions, the Start Time and the End Time shows a red box and the End Time doesn’t update automatically. This in turn does not allow the user to book the resource.
This issue is now fixed, and the End Time changes automatically to 9:30 AM in this example.
For more information:
Dynamics 365, Field Project Service Team