Relationship Insights email engagement preview support

Thank you to all those who are previewing the Relationship Insights email engagement feature in December 2016 Update for Microsoft Dynamics 365 (online) and December 2016 Service Pack for Microsoft Dynamics 365 (on-premises) (version 8.2). Your feedback is invaluable to us for improving the product. Email engagement is an exciting feature that helps salespeople gain visibility into their email outreach.

The email engagement preview in December 2016 Update for Microsoft Dynamics 365 (online) and December 2016 Service Pack for Microsoft Dynamics 365 (on-premises) will stop updating statistics for followed emails starting on May 3, 2018. Email engagement will be released for General Availability starting with the July update for Dynamics 365 (online), which is version 9.0. To continue using email engagement after May 3, 2018, please upgrade your Dynamics 365 organization to 9.0. Relationship Insights features will be included in the Sales and P1 SKUs.

For more information on email engagement, see Preview feature: Email engagement.

 

- The Dynamics 365 Customer Engagement team

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