Channel Integration Framework is a cloud-to-cloud extensible framework—set of APIs (methods, events, and protocols)—to build and integrate immersive communication experiences such that third-party communication widgets running on channel provider cloud can interact with Dynamics 365.
With this framework, you can bring your own (third-party) channel provider or channel aggregators into Dynamics 365 Unified Interface Apps, where the Channel Integration Framework acts as an interface between the channel providers or aggregators and Unified Interface Apps.
The value propositions of Channel Integration Framework are:
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To accelerate your learning curve, a sample code for softphone integration is provided. To download the sample, visit Dynamics 365 Insider Portal.
To learn more about the Channel Integration Framework, see the Public Preview documentation.
You are encouraged to be part of the Dynamics Insider Program to test and validate the feature and provide your valuable feedback. To be part of the Dynamics 365 Insider Program, visit Dynamics 365 Insider Portal.
- Kumar Ashutosh
- Karthik Balasubramanian