Microsoft Social Engagement infrastructure update May 2017

The Microsoft Social Engagement team will perform updates to modernize the platform infrastructure and prepare the environments for new features. These updates require a downtime for a subset of the active organizations. For specific dates of the scheduled update for your organization, please refer to the notification emails delivered to the Global Administrators of your organization.

What is the impact when your organization is scheduled for update?

  • Your Microsoft Social Engagement solution will not be available for the duration of the update
  • Social data will continue to be acquired and will show up in the solution after the update
  • There will be a delay in social data acquisition after the scheduled update The Service Health Dashboard in the Office 365 admin portal will reflect the current state of the update and data backlog.

Thank you for your understanding and we apologize for any inconvenience caused.

-The Microsoft Social Engagement team

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