Applies to: CRM 2013 and CRM Online Fall ’13.
Learn how to create, edit, and resolve service cases quickly! To help your customer service team get started with CRM, we’ve created a visual, easy-to-read, quick reference for customer service reps.
For more help, see Service Best Bets in our Customer Center.
Thanks,Manjinder KaurTechnical WriterMicrosoft Dynamics CRM