A little more than 10 years ago Microsoft launched Microsoft Dynamics CRM 3.0. The release introduced Dynamics into the product name, allowed organizations to create customization, and build their reports using Microsoft SQL Reporting Services. A lot has changed in 10 years – in technology, at Microsoft and with Microsoft Dynamics CRM. Today, the process of engaging customers can’t be one-size-fits-all. It needs to be adaptive across all touch points and within the context of who your customer is and what they are doing. It needs to empower your people to do more wherever they are and on whatever device they use.
This natural evolution of technology is what is at the heart of our product lifecycle policy. Beginning April 12, 2016, Microsoft Dynamics CRM 3.0 will no longer be eligible to receive technical support and security updates. See the Lifecycle FAQ for more details. This means that customers will no longer receive updates or be able to leverage tech support from Microsoft after this time.
NOW is the time to take advantage of the latest product innovations and ensure uninterrupted support from Microsoft. For customers and partners who want hands-on guidance, Microsoft has a number of upgrade and migration services available to assist with migrations. These services include:
We encourage customers to assess their options with the help of their Microsoft account team and qualified Microsoft partner. If you have further questions, please reach out to your Microsoft Technical Account Manager (if you are a Premier customer) or your Microsoft Sales representative or Partner.