The latest update (version 9.0) for Dynamics 365 Customer Engagement apps includes many new and exciting features! This blog shows you where to go to find the content you need.
Start by visiting our new documentation site at https://docs.microsoft.com/dynamics365/, and then choose the What's new tile.
Detailed "what's new" content is available here:
With this release, Dynamics 365 introduces new "Hub" apps for Sales, Customer Service, Field Service, and Project Service Automation. These new Hub apps (and the Dynamics 365 for phones and tablets app) are built on a new Unified Interface framework, which uses responsive design principles to provide an optimal experience for any screen size or orientation. Read about the new Hub apps in the following topics:
Want to dive deeper into the new Customer Service Hub? See these great new videos:
This release also includes a refreshed user interface that improves usability and visual appeal for the Sales, Customer Service, Field Service, and Project Service Automation web apps. Watch this video to learn more: Tour the user interface refresh for web apps.
Want to connect Dynamics 365 (online) to LinkedIn for lead generation and ad campaigns? See this topic to learn how: Sync LinkedIn leads by using the Dynamics 365 Connector for LinkedIn.
The July 2017 update provides a number of improvements for the app platform. Read more in the following topics:
Stay tuned for new/updated content on the drag-and drop View designer (available through App designer), multi-select options sets, enhanced business process flows, and web resource dependencies and localization.
With this release of Dynamics 365 Customer Engagement, there are many changes coming for the developer documentation. We are still working on the developer documentation for the current release that will be available later this month, but here are some changes coming your way:
We hope you will like these changes, and find it useful as you extend and develop applications for Dynamics 365 Customer Engagement. We will follow up with a detailed blog post on developer documentation changes when we release the developer guide. Stay tuned!