Brace yourself – Microsoft Social Engagement 2016 Update 1 is just around the corner. We’re excited to share the news on the features and improvements we’re about to launch.
In addition to the reactive interactions, Social Engagement now enables you to compose new tweets or Facebook posts directly from Social Center. All you need is an authenticated Social Profile in Social Engagement to start reaching out to your audience immediately!
Get in touch with your audience using Turkish language. The acquisition of social posts, the application interface and sentiment calculation are now available for Turkish besides the already available languages for the application interface and sentiment calculation. With this release, we’re now covering 20 search languages for data acquisition as well as 15 languages for application translations for sentiment processing. For more information about the languages that Social Engagement is translated into, see the Microsoft Social Engagement Translation Guide.
Social Engagement now makes use of the Microsoft Translator (API) to provide improved language detection for all available languages in collaboration with Bing. Posts that were found so far without a pre-defined language from data acquisition are analyzed and if possible get categorized in one of our 20 available languages.
Social Engagement now allows filtering for posts that are either linked or not linked to CRM. Apply a filter for your data set and find linked posts quickly. Build streams and workflows to track the posts that require your attention.
Availability and performance are key aspects of an online service. With growing usage, the architecture needs the flexibility to scale quickly when required. In collaboration with the Microsoft Azure team, we’re constantly investing in our infrastructure. We’ve migrated critical parts of the service to new generation high-performance hardware and upgraded the ElasticSearch index to the latest version. This results in faster loading times for widgets and pages in the application. Additionally, we have tweaked the queries done by the application to make bulk actions on larger number of posts complete faster than ever before. We’re committed to continue our investments in this area and strive for pushing performance to the next level.
Microsoft Social Engagement Team