We have recently published the article Go live with Microsoft Dynamics CRM Online that aims at improving your experience with Microsoft Dynamics CRM Online.
This article describes some common settings to optimize the performance of Microsoft Dynamics CRM Online, and also lists some resources that you could benefit from. It is intended for administrators and business users of Microsoft Dynamics CRM Online.
Note: This article is based on the Go Live checklist document created by the Microsoft Dynamics CRM Support team.
We welcome your comments and feedback.
Customer service is an important part of any business. To keep your customers happy and to retain them, it is very important that you provide excellent services to your customers.
We’ve created an article that includes links to various resources that help you get started with managing cases, contracts, and services, and organizing and tracking activities in Microsoft Dynamics CRM.
You can view the article here:
We would love to hear your feedback.
We know that new users of Dynamics CRM often have a lot to contend with when they start trying to get their work done on a daily basis in the software. We think those first few days could be a bit easier to adjust to if more information is available about how to use the product. To that end, we’ve put together a getting started guide for business users. Have a look, and let us know if we’ve helped answer some of your questions: http://rc.crm.dynamics.com/rc/2011/en-us/on-prem/5.0/gettingstarted_resources.aspx
Technical writer, Dynamics CRM
With Activity Feeds in the marketplace for several weeks now, we’re learning more about what customers need in terms of documentation supporting the feature. We’ve seen lots of interest in information about how to determine whether Activity Feeds could be useful feature for a given customer, how to get it, set it up, and customize it. We’ve tried our best to assemble all that information in one place, and we’re always looking to hear more about the questions people have about Activity Feeds. Keep them coming! For now, have a look at our introduction overview article: http://rc.crm.dynamics.com/rc/2011/en-us/on-rem/5.0/start_with_activity_feeds.aspx
We’ve been hearing from customers who would like to know more about Activity Feeds, the new social-based communication tool offered in our fall release. People have told use they’d like to know more about everything from how to customize it down to just getting a basic sense of what we’re offering. We’re pleased to report that we have a video now that should give you a sense of what we have available, how to figure out whether it might be useful for your organization, and where you can get your hands on it. Watch the video: http://rc.crm.dynamics.com/rc/2011/en-us/on-prem/5.0/vid_activity_feeds_intro.aspx.