The implementation of a new CRM solution such as Microsoft Dynamics 365 may represent a substantial investment for any organization, not just financially, but in time. However, your users need to be using the new system to leverage all its benefits and features for your organization to see any return on its investment. To ensure that you get your users on-board with this new solution, several steps can be taken even prior to the implementation process to ensure a high user adoption rate of the solution and in the long run, simplified processes and increased productivity.
This three-part series offers tips to drive user adoption in your organization before, after and throughout the entire implementation process. Here are 5 tips to help you choose the CRM solution that will best meet the needs of your organization and end-users.
These tips will help you pave the way for a smooth transition to the new solution, which should help support your existing processes, not the other way around. By understanding your vision and how the new system will help them in the long run, your end-users will be more open-minded to the upcoming changes and more willing to make use of the new solution. For more information, read our article to know What to Think about before Going Live with your Microsoft Dynamics CRM implementation.
By JOVACO Solutions, Microsoft Dynamics 365 and CRM specialist in Quebec
The post 5 Tips to Ensure a Higher User Adoption Rate when implementing your New Microsoft Dynamics 365 Solution – Before the Implementation appeared first on CRM Software Blog | Dynamics 365.