Invoice an RMA with a service item

Hello,

 

We've a unique situation. When we sell a physical part, we also assess a service charge using an item setup as a service item. Sometimes, the customers return the physical part and we've to credit the customer for the physical part and the service charge.

 

An RMA is created with the physical part and the service item. The physical part goes through the arrival overview process and gets packing slip posted. When we invoice the sales order associated with the RMA, the system invoices only the physical part. We can't post a packing slip for the service item. So, how do we invoice the service item and give the customer the credit.

 

Thank you.

  • RT2016
    An RMA is created with the physical part and the service item.

    If it is allowing to create the RMA with service item, then it should also allow you to post the invoice.

    RT2016
    We can't post a packing slip for the service item.

    What is the issue? Do you see any error?

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