Module missing from navigation pane options


There is an issue, to user when i try to add a module from the navigation options menu, a menu item is missing from the list. Does any body know how can it be fixed? 


  • Does the user has access to the menu item/entry point?
  • In reply to Kranthi:

    How can check that?
  • In reply to Dhuryodhana:

    You can check from the roles assigned to that user.
  • In reply to Kranthi:

    User has role assigned to him.. But still he not able add the Menu from the navigation pane list.
  • In reply to Dhuryodhana:

    So the menu item missing is a part of one of the roles assigned to the user?
    Does the other users able to see that menu item?
  • In reply to Kranthi:

    Also check, that the menu item is not country specific.
  • In reply to Kranthi:

    So the menu item missing is a part of one of the roles assigned to the user? ANs: Yes
    Does the other users able to see that menu item? Ans: If the other user is assigned to same role, he can view the menu item.
  • In reply to Kranthi:

    Where can i check if the menu is country specific or not? where can i see them
  • In reply to Dhuryodhana:

    If the menu item has country region codes(property of menu item) on it, then it is country specific.
    The country specific part may not be relevant if there are different users in same company with same roles assigned and one of them cannot see one menu item. Is that what happening your case? If so have you tried by re-assigning the roles to the user.
  • In reply to Kranthi:

    What do you mean by "to add a module from the navigation options menu"? Didn't you create a completely new menu? If so, it won't be displayed in the main menu unless you explicitly add it there.
  • In reply to Martin Dráb:

    Hey Martins

    My user is assigned to access a particular module using security. Now when he opens AX , he cannot find the relevant module in the navigation pane. So, he tried to check if the module exist in the navigation pane list, but it doesn't. to test, i assigned the same role to my user and checked it AX, for me the module is added in the navigation pane and also exist in the navigation pane list. So i am sure what would have caused this in case of this user.
  • In reply to Dhuryodhana:

    Menu and Menu items are different. Don't use one in the place of other while explaining.
    Please don't hesitate to provide as much information possible, so that others won't spend much time in extracting the requirement/issue from you.
  • In reply to Kranthi:

    Okay. I get that. Sorry for the inconvenience. Do you need more information?
  • In reply to Dhuryodhana:

    Not sure if your problem is resolved. So if not, please try to perform the tasks listed below.

    1st thing, screenshots always help. So if possible, please provide screenshots of how you see the navigation list and how the user sees it.

    2nd thing, screenshot of the user rights provided to your user & to the user facing this issue.

    This might be a caching issue, if both users have same rights. Have you tried generating CIL, restarting AX services, etc.? Have you tried clearing the ax cache or the user's usage data, if possible? This helps narrowing down the problem.
  • In reply to Krupa:

    Thanks Krupa,

    But by clearing the usage data, will the user's role centre settings get deleted? Can i know that!