random client crashes - AX 2012 r2

We have been struggling with random client crashes in our AX2012 r2 deployment.   Our partner suggested we apply CU6, which we did and still have the random crashing.  We are accessing AX via W2008r2 RDS.    

Perhaps someone else has had the same challenges and could lend a hand?  

Here are the details :

 

·         The condition is that the client will hang, and may show the ‘Processing’ message, and then will crash.

·         Problem seems to be centered around a few different forms such as the purchtable  form. 

 
 
For example using the purchtable form,  the condition is when the user selects a purchase order and then clicks Line Details – the system hangs and eventually issues ‘stopped working’ message :
 

·         This hang and subsequent client crash also occurs after the line details opens and the user makes changes or navigates through the tabs of the line details.

·         This hang occurs on different purchase orders and not always with the same purchase order.   So does not seem to be data related.

 

 
The problem from the Purchtable form is intermittent; although a similar crash is easy to recreate from the Signing Limits Policy Form :
  • In <company>, go to Organization >Setup >Signing limits >Signing limit policies
  • Highlight the <“Goods & Services”> policy and click “Edit” on the ribbon
  • Expand the “Policy rules” fast-tab, highlight the current effective policy (dated as of 4/24/2013) and double-click to open it
  • Maximize the window that pops up (for the default signing limit rules policy)
This displays the active approval limit policies for regular PR’s and supply chain PR’s. If you wait about 10 seconds, the application will crash.
 
Someone references a possible fix in the below link, but I cannot find the KB:
 
When the above mentioned hang and crash occurs with the Signing limit policy form (in TEST),  the following messages are being logged in the windows application log of the rdp/aos server from where the client is running:
 
Details of each event logged follow:
+++++
The description for Event ID 180 from source Microsoft Dynamics AX cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
 
If the event originated on another computer, the display information had to be saved with the event.
 
The following information was included with the event:
 
Microsoft Dynamics AX Business Connector Session 4.
 
 
RPC exception 3221225477 occurred in session 4 process is Ax32.exe thread is 11764(User: joe1, ClientType: GUI)
+++++
The description for Event ID 180 from source Microsoft Dynamics AX cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
 
If the event originated on another computer, the display information had to be saved with the event.
 
The following information was included with the event:
 
Microsoft Dynamics AX Business Connector Session 4.
 
 
RPC exception 3221225477 occurred in session 4 process is Ax32.exe thread is 11764(User: joe1, ClientType: GUI)
+++++
The description for Event ID 180 from source Microsoft Dynamics AX cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
 
If the event originated on another computer, the display information had to be saved with the event.
 
The following information was included with the event:
 
Microsoft Dynamics AX Business Connector Session 4.
 
 
RPC exception 3221225477 occurred in session 4 process is Ax32.exe thread is 11764(User: joe1, ClientType: GUI)
+++++
 
Application: Ax32.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
   at <Module>._wWinMainCRTStartup()
+++++
 
Faulting application name: Ax32.exe, version: 6.2.1000.1437, time stamp: 0x51c95f38
Faulting module name: Ax32.exe, version: 6.2.1000.1437, time stamp: 0x51c95f38
Exception code: 0xc0000005
Fault offset: 0x00357172
Faulting process id: 0x56a4
Faulting application start time: 0x01ce96b599cc132c
Faulting application path: D:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe
Faulting module path: D:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe
Report Id: 3da8133b-02a9-11e3-a5f2-005056920114
 
 

 

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