We had a CU12 done on all our instances and after this, the Direct Delivery Workbench doesn't seem to work as expected.
After creating a sales order on Drop ship products, the S/O would show up on the Direct Delivery workbench (MCRDROPSHIP) automatically. It doesn't anymore.
So some things I find odd is that
while creating the S/O the direct delivery checkbox is Ticked, but when I process the sales order, and go back to verify it, the field isn't checked anymore.
And also, in the header section of sales Order creation, in the sales Order tab, under New group, The Direct Delivery and Purchase Order buttons are disabled.
Any Ideas as to what might be going on?
In reply to JohnMawbey:
lohit192S/O the direct delivery checkbox is Ticked, but when I process the sales order
What process have you done? Have you tried to debug?
What is the status of the sales order lines?
In reply to Kranthi:
In reply to lohit192:
lohit192I don't know what is making the checkbox to change after the sales order is created.
Does the same case works properly before the CU12 upgrade?
I hope you are developer. If so, have you tried to debug?