A new study by Forrester Consulting calculates the potential return on investment (ROI) for implementing Microsoft Dynamics 365 for Field Service can help organizations realize benefits of $1.8M over three years, adding up toa net present value (NPV) of $1.4M and an ROI of 363 percent.
The Microsoft-commissioned Total Economic Impact (TEI) is based on interviews with three long-term telecom, construction, and manufacturing customers usingMicrosoft Dynamics 365 for Field Service. Prior to deploying Dynamics 365 for Field Service, these organizations were evolving from a bare-bones approach to field service operations. As they grew, it became evident that a more proactive approach was needed that could extend existing resources further.
But thats not all. There were many unquantified benefits such as heightened customer experience and satisfaction. These companies also reduced overtime and avoided regulatory penalties while improving hardware quality.
The bottom line
Forrester took a deep dive into the customer journey of these organizations, sharing their challenges, their vendor selection process, and the results of their investments. All three customers agreed that Dynamics 365 for Field Service provided:
Learn how Microsoft Dynamics 365 for Field Service can modernize, optimize, and energize your field service organization.
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