The Dynamics 365 Marketing 2019 release wave 2 update is rolling out starting now! As usual, this release provides many performance improvements, reliability improvements, and bug fixes. It also includes the final versions of all features that were released for early access in August and September, plus a few new ones.
We’ll be rolling out the update on a region-by-region basis, and we expect them to be available to all regions by the last week of October 2019.
For ongoing information about recently released and planned new features, keep an eye on the Dynamics 365 and Power Platform Release Plan.
Dynamics 365 Marketing 2019 release wave 2 update is ready for use on all types of environments. We recommend updating all Marketing instances, including production instances, as soon as you can. As soon as the update is available in your region, youll be able to see and apply it as described inKeep Marketing up to date. You must manually update each instance.
For instances previously enabled for early access, this update will remove the early-access flag (thereby reverting them to standard instances) and apply the final versions of all available features.
In addition to finalizing all early-access features, Dynamics 365 Marketing 2019 release wave 2 also introduces a few new features.
Starting now, weve shortened the name of Dynamics 365 for Marketing to Dynamics 365 Marketing. Also, we no longer refer to the platform that supports the Sales, Marketing, and Service apps (among others) as Customer Engagement; instead, well refer to this as the Common Data Service platform. Youll also notice new app icons and a unified graphical identity across all Dynamics 365 apps.
Large organizations with multiple customer bases often use multiple business units to manage their marketing data sets and campaigns. On top of these, a parent business unit often manages centralized reporting or creates templates to be propagated across all the child business units. The Common Data Service platform supports this model, and the Marketing app now supports this during all aspects of marketing execution, including: access to contact records, display of segment members, access to contact insights, availability of email templates, and more.
For more information, see Use business units to control access to Marketing records in the online help.
You could already generate segments that find contacts who produced various results on a selected customer journey tile, but now you can also generate segments that find contacts that were stopped or blocked during a specific journey.
To use this new feature, open a journey, go to its Insights tab and then select Incomplete journeys from the side-panel navigator. Select any of the reasons listed under Stopped contacts or Blocked emails and then select the Save as segment button
. This generates a dynamic segment that finds all contacts who were stopped or blocked on that journey for that reason.
For more information, see Generate dynamic interaction segments from customer journey results in the online help.
Customer journeys pass through many states while you create, edit, and run them. You can now view a full history of these milestones for any customer journey. To see them, open any live or previously live journey, go to its Designer tab, make sure no tile is selected, and then view the Data panel.
For more information, see Use customer journeys to create automated campaigns.
Marketing forms provide feedback to let your contacts know whether they have successfully submitted the form or if a submission error has occurred. Though this basic feature was already part of the product, we have improved the overall design and added a few new design options for the 2019 release wave 2 update. With the new version:
The following image shows the new success dialog, where users can customize both the graphic (the green circle shown here is the default) and the message.
For more information, see The form element for marketing pages.
Weve made it much easier to work with Marketing instances by removing the need to stop live records and manually uninstall Marketing when doing many instance operations. However, some special steps are still necessary for other types of operations, so be sure to review the updated documentation.
For more information, see Manage your Dynamics 365 Marketing instances in the online help.
Option-set fields in the Dynamics 365 database can store display values in multiple languages. You can now define the language for each email message to ensure that dynamic data drawn from option-set fields will show the same language as the rest of the email.
For more information, see Set the email language in the online help.
The features listed in this section were released for early access in August and September but are now generally available to all updated instances. If you never joined early access, then these are the great new features that you can expect to see when you apply the 2019 release wave 2 update. We already blogged about these in August and September, so well just summarize the features here, provide links, and point out any updates that weve added since early access:
The Dynamics 365 Marketing 2019 release wave 2 update fixes the following bugs on all instances:
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