Blogs

Dynamics 365 can be automated quite a lot with the use of batch jobs. With batch jobs, your Dynamics 365 solution becomes “alive”, and we can set up the system to automate many manually processes. Lets say to have the following “vanilla process”, and wants to automate as many...

D365 & Visual studio gives you the ability to create your own Visual studio Add In for D365 development. The idea for me to create the add-in was to reduce the number of keystrokes and especially moving forward and backwards between the AOT and the code editor. There are quite a few “enhancements” i...

Retailers experienced more change in the last decade than nearly any other industry, a trend that is not likely to slow as we enter 2020. The only certainty in the new decade is the need for technologies that help retailers stay nimble, relevant, and anticipate customer needs and shopping preferences. As my colleague Shelley Bransten, Corporate Vice President, Retail and Consumer Goods Industries, shared in a blog post…

Microsoft is now adding translated label files to the deployed developer boxes, which is supposed to make is possible to search for labels in other languages than en-us. I'm not sure if this is done for all models though. If the search doesn't work, the likely cause is that Microsoft didn't add the...

In this post I will share some code on how to embed a Chat bot into the Help pane in #MSDyn365FO. My full code is available on GitHub . Do share any feedback. I won’t go into detail on how to develop the Chat bot as there are a number of ways to do it. Options available in the Microsoft world are: Power Virtual Agent , QnA Maker bot Azure Bot Service bot The point is you might want to surface that bot in FinOps to help…

In part one of my Adventures in PowerApps and Power Automate blog I showcased the sign up PowerApp. In Part 2:Adventures in PowerApps and Power Automate I showed you the Flow, or Power Automate as it is now called, that saves the records into the Azure Blob. Now in part three I am ready to unveil the second...

We often hear the phrases customer experience and customer engagement used interchangeably. But these terms have completely separate meanings. Customer experience is a single event with the customera service issue, a promotion, a survey. Customer engagement is a collection of customer experiences that impact engagement such as loyalty, advocacy, and so on. Both customer experience and customer engagement are significant…

In part one of my Adventures in PowerApps and Power Automate blog I showcased the sign up PowerApp. In this second part, I will explore the Flow, or Power Automate as it is now called, that saves the records into the Azure Blob. The Flow has a few basic steps: Button is clicked in PowerApps (this is...

Hi LBD enthusiastic, here I'm sharing the steps that we need to follow in order to install manually the Financial Reporting App. Walk through the MR Node and follow those steps: If present with error, delete the FR app from the Fabric or run the following command with 3 parameters: \\fileserver\Agent...

Hi guys, again happy Christmas! In those "holidays" days, I play around with UI Flows! Here the public link Intuitive robotic process automation that works for you You are able to automate several tasks, also with the standard connectors . Last but not least, we can use UI Flow in the our Test A...

My company is headed to the National Retail Federation (NRF) conference this year and we have teamed up with Microsoft and Priority Bicycles in New York to bring a real-life Retail Customer Experience center to the conference participants. You might be wondering why I am telling you this--well, I have...

Nonprofit organizations rely on donors and volunteers to sustain and expand their missions. But they must compete with other nonprofits for the contributions of these valuable supporters. To secure and retain necessary funds and resources, nonprofits must appeal to the interests of their supporters. Some are interested in improving children's health, while others want to make an impact in children's education. Some prefer…

Nonprofit organizations rely on donors and volunteers to sustain and expand their missions. But they must compete with other nonprofits for the contributions of these valuable supporters. To secure and retain necessary funds and resources, nonprofits must appeal to the interests of their supporters. Some are interested in improving children's health, while others want to make an impact in children's education. Some prefer…

Most of us don't think twice about making purchases online, whether we're ordering books and media, grocery deliveries, or big-ticket items like appliances. The increase in digital transactions poses some challenges for e-commerce organizations, especially around fraud. There are three ways e-commerce organizations are impacted by fraud: Lost revenue, when an illegitimate purchase is made on their platform using a hacked…

Most of us don't think twice about making purchases online, whether we're ordering books and media, grocery deliveries, or big-ticket items like appliances. The increase in digital transactions poses some challenges for e-commerce organizations, especially around fraud. There are three ways e-commerce organizations are impacted by fraud: Lost revenue, when an illegitimate purchase is made on their platform using a hacked…

Key dates for the upcoming release wave As the business environment rapidly changes, we're dedicated to proactively delivering new capabilities to enable our customers and partners to drive toward strong business outcomes. We deliver these capabilities through two release waves per year. Today, we're announcing the key dates for the first release wave of updates planned for 2020, starting April 2020. These dates will…

Key dates for the upcoming release wave As the business environment rapidly changes, we're dedicated to proactively delivering new capabilities to enable our customers and partners to drive toward strong business outcomes. We deliver these capabilities through two release waves per year. Today, we're announcing the key dates for the first release wave of updates planned for 2020, starting April 2020. These dates will…

Starting today, service teams can connect with customers using Facebook Messenger, the latest digital channel for Microsoft Dynamics 365 Customer Service. This new channel is included with our digital messaging offer, further extending our omnichannel capabilities within Dynamics 365 Customer Service. The similarity of Facebook Messenger to live chat, an already popular channel for customer support, and the familiarity…

Starting today, service teams can connect with customers using Facebook Messenger, the latest digital channel for Microsoft Dynamics 365 Customer Service. This new channel is included with our digital messaging offer, further extending our omnichannel capabilities within Dynamics 365 Customer Service. The similarity of Facebook Messenger to live chat, an already popular channel for customer support, and the familiarity…

Almost all sales organizations share the challenge of managing a large number of leads, often coming from multiple sources. Most sales teams struggle to attend to so many leads, and would be better served by prioritizing the leads most likely to convert to opportunities, and ultimately, wins. Microsoft Dynamics 365's predictive lead scoring capabilities address these needs and help sales teams make better use of their…