How can you participate in our forums and be allowed to ask a questions to our other members or to start a new discussion?
If you already have member account and are logged in and have joined a user group, then you can start with step 3.
Participation on DUG including asking questions in our forums, requires that you first become a member.
If you already have a member account, then you just need to login.
If you're not a member then you need to become a member. It's free to join DUG.
After you have activated your account, then you also should join the user group for the Dynamics product you're interested in. You find a list of our groups here.
Before you ask your question always use search first. There is already over 100,000 questions/answers and discussions about Microsoft Dynamics. So it's very likely that your question has already been asked.
Searching is very easy, just type what you are searching for in the search bar in top of this page. This will show you the results from the section/application (forum, blog etc.) you are in. You are able to expand this to other sections within the group or anywhere on DUG.
If you click Advanced Search, then you are able to expand or narrow your results even more, by using one of the many filtering options.
It also comes almost by itself. Either if you use the [ASK] box in the forum page, or when you start type your question subject, then our site suggests existing posts which already may answer your question.
Hopefully this is the last step you need. If you did not find an answer to your question, then go to step 4 and ask your question. If you found a question similar to yours, but it didn't answer/solve it for you, then please refer to this post, when you ask your question. Then the members answering know that you tried that already, so no reason to suggest it.
If you didn't find answer on DUG already, then it's time to ask your question.
When you are logged into DUG, then can press the "[+ New]" button from any forums. The search results in the previous step, should have given you an idea which forum to post in.
Read more about our forum categories. Or just browser our different forums - you find the list halfway down on the user group forum page. Here and in the top of each forum you find the forum descriptions.
If you happen to post your first question or two in the "wrong" forums, then none of the members who are active in that forum, may not know the answer, with the result that your question never get an answer. Normally our moderators will move your post into another forum, if that forum would be better for your question to get an answer in.
Many of the forums also have "What to post in this forum sticky-posts". That is a forum post/thread that is "sticked" to the top of the forum thread list. This post will give more examples on what to post in that forum and what to post there.
Some of our forums allow both discussions and questions, while other only allow one type. If both types are allowed, then you need to select the type. Otherwise it is done for you already.
Questions are something you want a specific answer to from your co-members. Questions are marked as Not answered, and when our members reply they may Suggest an answer, and you may after their reply "verify" their answer by marking their answers that helped you. This makes the post status change to Verified answer.
A Discussion is a post you don't want a specific answer to, but instead to discuss with our other members. Or just something you want to share with your co-members. Other members can comment on your post, you don't get suggested answers in a discussion.
Do not make your subject too long. Not more than 60-80. In many places of our site, this is all you see, unless you open the full thread.
Think about what you write, so that is is clear to your fellow members, what your question is about. In most places when they see your question, then they only see the subject of your post. So it's important that you use an informational subject, not just a HELP NEEDED! or URGENT PROBLEM! Also never use only UPPERCASE characters in a subject or post. This makes your post more difficult to read and it is seen sees this as shouting the internet.
When you start to type your subject. then you'll see that the website is doing another search based on your title. Please check again that your question has not already been asked.
Make your actual detailed enough, so that it can actually be answered. The answer may be very different, if you are using a newer or older version of the product.
And always specify which version your questions is about.
Read more about Forum post editor options.
Tags are the keywords your post. Just like Twitter hashtags. Tags make it easier to categorize your question after it has been posted. You should always include the tag for the version and product you are using (examples "AX 7" or "NAV 2016"). When you start type then other existing tags in that forum are displayed, but you may create a new tag better matching your question.
If you have been using forum on other web sites, then you might be used to Preview your post before posting it. If you want to do that, then you just click on the "Preview" on the "Tools" button of the editor.
When you're happy with your post, then you click on the "Post" button.
If you have setup your member account to receive email notification, and you didn't un-click the "Notify me when someone replies to this post" option before you posted it, then you will automatically receive an email whenever someone is making a reply to your post.
You might also receive notifications that someone has posted an answer which they thought might be the right solution/answer to your problem.
Please always remember to mark the replies that helped you to find the answer to your question and or gave the solution to your problem with "This helped me". This way you're telling others who might have the same problem which solution that helped you, and it's also a way to say "thank you" to the member who helped you. (
Other members who uses the "[I have the same question]" may also use the "This helped me", to tell other members which answer helped them, if if that answer didn't help you. Not all situations are the same.
First always remember that everyone here is helping you out of their free will and because they like to help other members, not because they are getting paid to help you. So please never demand anything, also do not that expect that your post is answered within a very short time.
If you have an critical and urgent support issue, then you should contact your Dynamics partner.
But most often, if you do not get any reply, then it's most often because your question has not been detailed enough.
If you after posting your original question or last reply, comes to think of information you forgot to include. More details or examples etc. Then just reply to your own question. That might be enough so that someone has the right answer.
That means it comes with no guarantees that it works for you, even if it worked for someone else. None what-so-ever. So before trying out any of the suggestions in the forums, always make sure that you have a backup (and you know that it actually works) and that you're not trying it first on a live system.