Dynamics User Group - Archived Forums

The forums in this section of DUG are no longer accepting new post, but you can still get lots of value from the old posts here.
Please visit the active forums to comment/post new questions (choose which product you are interested in):


PC World VN Sees Big Revenue Increase with TRG and Microsoft Dynamics CRM

(PRLEAP.COM) HCMC, 15th October 2007 - PC World VN, Vietnam’s leading computer magazine, has seen big revenue increases since implementing Microsoft Dynamics CRM, according to sales manager Doan Ngoc Diem Trang.

The CRM solution, which has over 250,000 worldwide users, was provided and implemented by TRG International, one of Vietnam’s leading providers of IT business solutions and services, and Trang explained to us why they chose TRG and Microsoft to meet their CRM requirements.

Challenges

PC World VN’s decision to implement a CRM solution was influenced by three significant business challenges.

“Firstly, it was impossible for us to keep track of and follow up potential customers” says Trang. “Secondly, it was equally impossible for us to offer a high standard of service to our existing customers. And finally, we had no way of running professional and effective e-marketing campaigns.”

After studying these challenges and realising how solving them could increase their profits, they decided that a CRM solution would be the best way to collate all their various repositories of customer data in one place.

Choices

Having looked at the various CRM systems available in the market, PC World VN decided that Microsoft Dynamics CRM would be the best solution for their needs.

Trang explains: “As our existing IT infrastructure was already built on Microsoft technology, choosing another Microsoft solution minimised the amount of changes to our systems and reduced the time needed to deploy the software both on our servers and on our staff PCs. In addition, as Dynamics CRM is highly customisable, we were able to make sure it exactly matched our sales and marketing teams’ requirements.”

Of course, when deploying a business solution, the solution itself is only half of the equation – choosing the right vendor is also important, and Trang says PC World VN had no hesitation in choosing TRG International.

“TRG had already implemented SunSystems for us” she says, “so we knew that they have professional and experienced technical consultants. Also, as a Gold Partner of Microsoft, they were the best choice for implementing a Microsoft solution.”

Implementation

“Implementing Dynamics CRM was quite simple” Trang tells us. “TRG’s implementation service was very good.”

Trang also found it easy to get her staff to adopt the software, which can sometimes be the downfall of a CRM solution.

“Our staff are all familiar with Microsoft Office applications, particularly Outlook” she said, “so they didn’t need a lot of training to use Dynamics CRM. And after we explained to them the benefits of using it, and how it would help them reach their sales targets, they were very happy to use it!”

Benefits

Since going live with Dynamics CRM in June 2006, PC World VN has seen noticeable benefits and achieved a significant return on their investment.

“Now we have CRM we are able to classify and segment our customers and prospects, which helps us make more new sales and to better serve our existing customer base” Trang says. “It’s also easier for us to do quick marketing campaigns, and has helped make our e-marketing more effective.”

Best of all, Trang has seen PC World VN’s revenue increase as a direct result of implementing Dynamics CRM.

“Our revenue has increased by over 15% since we started using the solution!” she says. “Overcoming our business challenges has meant we are now able to focus on our bottom line.”

Conclusion

PC World VN was facing challenges that are faced by many companies today, and having analysed their problems in detail, they decided that a CRM solution was the best answer.

Choosing a Microsoft application meant that implementation, configuration and training time was kept to a minimum, and choosing a trusted local vendor in TRG International made the customisation and implementation process a smooth one, and means that PC World VN continues to get first-class after-sales service and support.

Just over a year after implementing Dynamics CRM, PC World VN has overcome its problems, improved the effectiveness of its marketing campaigns, and seen a significant increase in revenue.

For more information about TRG International and Microsoft Dynamics CRM, visit http://www.trginternational.com/Our_Products/Microsoft/Microsoft_Dynamic_CRM_3.0/Microsoft_Dynamics_CRM_3.0.html or contact sales@trginternational.com.vn

About PC World VN

PC World VN is a magazine specializing in ICT, under the HCMC Department of Science and Technology. The magazine issues 3 print magazines and 1 online one.

1. PC World VN series A – The Personal Computer and Networking Magazine – its target readers are IT professionals, users and students.
2. PC World VN series B (BIT) – The IT Solution and Application Magazine – its target readers are managers and decision makers in businesses and organizations.
3. PC World VN – Game World – The Games and Entertainment Magazine - its target readers are young people, students and all game fans.
4. PC World Vietnam Online –
www.pcworld.com.vn : a practical and reliable address for computer users, business people and managers; our online bridge to readers and partners.

About TRG International
TRG INTERNATIONAL, founded in 1994, is an independent provider of Business Management solutions. We provide organisations from small domestic companies to very large multi-nationals in both the public and private sectors with solutions for Financial Management, ERP, Hospitality, Retail Management/POS, CRM, Manufacturing, SCM, Asset Management, eBusiness, eCommerce, ePortal, HR, Payroll, Business Performance Management and Business Intelligence. The company now serves thousands of customers in more than 65 countries with offices in Ho Chi Minh City, Hanoi, Luxembourg, Singapore, Thailand and Malaysia.
  • This is really interesting to know TRG has an implementation of Dynamics CRM in Vietnam (my home country Smile)

    ERP market in Vietnam begins getting hot... and there are quite a few new Dynamics Partners.

    Anyway, it is good to know that we have more and more installations of MS Dynamics.

     

Related