Dynamics User Group - Archived Forums

The forums in this section of DUG are no longer accepting new post, but you can still get lots of value from the old posts here.
Please visit the active forums to comment/post new questions (choose which product you are interested in):

Microsoft Offers Premier Support to Microsoft Dynamics Enterprise Customers

Embedding the strengths of Microsoft Dynamics Support into Premier, Microsoft is creating a more integrated customer experience.

REDMOND, Wash. — Sept. 27, 2007 — Microsoft Corp. is making Microsoft® Services Premier Support with Microsoft Dynamics™ Services available for enterprise customers worldwide with one contract. The offering, which combines the best of Premier and support services for Microsoft Dynamics, simplifies processes and decreases complexity, providing high-quality, personalized service.

Premier Support is now one of the most complete vendor services offerings available in the industry, providing support across the entire Microsoft environment — from databases and servers to business applications. Through this integration, Microsoft Dynamics customers will now have access to proactive services, reactive support assistance and support account management, including the following:

A single point of contact through a technical account manager (TAM)

A single process for engagement

Access to expertise on infrastructure and Microsoft Dynamics products

Flexibility to move hours to service components

Enhanced break-fix services with critical situation and rapid on-site support

“This is a logical step for Microsoft to take as Microsoft Dynamics products become more widely accepted in the enterprise market,” said Tom Kucharvy, senior vice president of Ovum Summit. “Customers want to limit the number of required contracts, minimize points of contact and generally simplify processes. Microsoft is responding to these needs.”

To maintain a high level of partner engagement, Microsoft is offering documented collaborative support processes and service subcontracting processes.

“We’re excited about the integration of the Microsoft Dynamics proactive services into Premier,” said Sean Jazayeri, general manager of Enterprise Business Solutions at Avanade. “This will enable us to provide our enterprise customers worldwide with the best services Microsoft has to offer. We’ve experienced firsthand the high level of confidence and satisfaction that Premier drives with the customer when Microsoft Premier is backing our organization.”

Microsoft Premier Support with Microsoft Dynamics Services is available immediately to enterprise segment customers with Microsoft Dynamics enterprise resource planning (ERP) and Microsoft Dynamics CRM solutions. Customers interested in receiving additional information are encouraged to contact their account representative.

About Microsoft Premier Support

Microsoft’s Health and Support offerings, including Premier Support, provide customers who have significant investments in Microsoft technology customized and pre-packaged support that can provide proactive services to improve IT Health, reactive services when things go wrong, and various levels of Support Account Management.

About Microsoft Dynamics

Microsoft Dynamics is a line of financial, customer relationship and supply chain management solutions that helps businesses work more effectively. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to streamline processes across an entire business.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

  • Well that is very interesting but what does it mean?

    Do you have any further details or contacts?


  • In reply to jsrark:

    I'm sorry - all I had is this press release. But I would think that we would get more details soon....

  • In reply to Erik P. Ernst:


    I work for a reseller that uses it, so I have seen it.

    Essentially when I found a bug in Navision (on that very rare occassion) I would log this through the Navision support desk, in here you could only ever log Navision issues, in the premier version you have to pick from "any" Microsoft product. The troubleshooting and knowledge base areas are not yet incorporated with Dynamics though, but I am sure this will be a matter of time.

  • In reply to AdamRoue:

    Its very interesting, it is very informative to me.