has announced that it will be dropping support for its Parature
customer-service offering by May 2018 and has started migrating Parature
customers to Dynamics 365 for Customer Service. Microsoft
ended news sales of Parature in November.
To learn more about how this news would affect Parature
customers, MSDynamicsWorld spoke with John Seeds, a former marketing director
for Parature and Microsoft, and now senior marketing director at customer experience
consultancy and Microsoft partner Avtex.