Web-Based CSR

Web-Based CSR
posted by Cat Ward

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Web-Based CSR allows your customer service reps or salespeople - wherever they are in the world - to see customers, find account information, and enter notes as well as place orders for their customers! Special logins allow CSRs to:

  • Have access to customer records
  • Answer customer questions quickly with real time data
  • Place orders for customers
  • Create return orders
  • Make payments on customer accounts

.....and more!

Best of all, not only can your CSRs do all this from anywhere in the world, but it only takes one NAV instance - no matter how many CSRs you have!

CSR is a powerful extension of Enterprise e-Commerce that not only supports your sales processes, but adds value by making them more efficient.

See the factsheet for more information »