Web-Based CSR allows your customer service reps or salespeople - wherever they are in the world - to see customers, find account information, and enter notes as well as place orders for their customers!
Special logins allow CSRs to:
- Have access to customer records
- Answer customer questions quickly with real time data
- Place orders for customers
- Create return orders
- Make payments on customer accounts
.....and more!
Best of all, not only can your CSRs do all this from anywhere in the world, but it only takes one NAV instance - no matter how many CSRs you have!
CSR is a powerful extension of Enterprise e-Commerce that not only supports your sales processes, but adds value by making them more efficient.
See the factsheet for more information »