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Use a Dialog Process in Microsoft Dynamics CRM to replace the Case Resolution Form

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One of the few elements of Microsoft Dynamics CRM 2011 that is not customizable is the Case Resolution form. It is also not accessible via workflow. If more case resolution information needed to be captured it typically needs to be

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Read the complete post at http://feedproxy.google.com/~r/PowerobjectsMicrosoftCrmBlog/~3/URQIep_eoFc/

Posted 2012-2-2 20:53 by PowerObjects

Filed under: CRM How To

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Use a Dialog Process in Microsoft Dynamics CRM to replace the Case Resolution Form

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