From planning, to
people, to tools, there are a number of things you need to do - or not do -
when you roll out a Microsoft Dynamics CRM 2011 upgrade.
Chris Cognetta, Tribridge's
Sr. Escalation Manager and a newly
minted Dynamics CRM MVP,
shared some tips with attendees at the recent CRMUG
"A lot of times people
will come into an upgrade and want to change something that's broken," he said.
"Our best practice is not to change business processes during the upgrade
process. Our best process is to follow them up after the upgrade has ta...
Read the complete post at http://msdynamicsworld.com/story/listen-voice-experience-decisions-will-help-or-hinder-microsoft-dynamics-crm-2011-upgrade
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