What does it take to entice a user to embrace CRM, to willfully
feed it the sales, service, or marketing data that the organization
demands? The Microsoft Dynamics CRM
product team's view, according to their pitch to users at CRMUG Summit this week, is to deliver a more
responsive and streamlined user experiences. And coupled with enticing the user,
they take the position that what's best for customer outcome may often be to
give them software that tells them how they should do their job.
If WPC 2012 marked a new beginning for the Microsoft
Dynamics CRM product management and marketing teams, then the reset has now
cranked into gear as the read more
Read the complete post at http://msdynamicsworld.com/story/microsoft-dynamics-crm-team-extends-roadmap-2014-focus-window-8-user-engagement
Posted
2012-10-20 20:42
by
Dynamics CRM News
Filed under: Sales & Marketing, Dynamics CRM, Customer Service, Customer Relationship Mgmt, Microsoft Windows, Windows 8, Orion, Vega, CRMUG Summit 2012, Polaris, Leo