In the previous three
parts of this article series I've discussed how the traditional management-focused
design process of CRM systems is beginning
to give way to a more
user-oriented approach, where generating pull or even viral traction for
the application is used as the strategy for achieving the desired business
results. In this final chapter I'll take a look at how changes in the client
hardware and software fronts can allow CRM to ...
read more
Read the complete post at http://msdynamicsworld.com/story/design-language-your-crm-solution-part-4-different-shapes-and-sizes
Posted
2012-10-12 14:55
by
Dynamics CRM News
Filed under: Sales & Marketing, Dynamics CRM, Customer Service, Customer Relationship Mgmt, Mobile Applications, Microsoft Windows, Microsoft Outlook, Orion, Cloud, CRM 2011, Windows Phone, HTML5