The Internet of
things (IoT) may sound like the newest hot thing, but it's really just the next
iteration of something that's been around for a long time. In order to
understand the importance of IoT, you need to understand its precursor: Machine-to-machine, or M2M communication.
been a factor in field service for more than 15 years. With M2M, sensors embedded
within machines send alerts when something is functioning outside a certain set
of parameters. Those alerts can be used in a variety of ways, including as a
data item within a field service management solution to trigger an action such
as a service call. Data is generated at labs, warehouses, hospitals,
facilities - any location, really. M2M is a great way to automate maintenance activities, especial...