First in Series Second in Series Another common challenge in the Contact Center is Customer Service Representatives (CSR’s) having to access multiple systems to get the information they need to do their job. Whether it’s a back-end Billing or Claims system to access policy information, each additional click to navigate adds precious seconds to each [...]
Microsoft Dynamics CRM in the Call Center: How to Leverage Multiple Source Systems through CRM – Third in Series is a post from: CRM Software Blog
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