Recently, I came across the American Express® Global Customer Service Barometer from 2011, which reports on consumer sentiment concerning the state of customer service in America. Interesting survey findings include the following: Consumers will tell 16 people about subpar service encounters. Conversely, they will inform only nine others about positive, memorable customer service experiences. [...]
Provide Five-Star Service and Maximize the Value of Customer Relationships with CRM 2011 is a post from: CRM Software Blog
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2012-2-22 14:17
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CRM Software Blog